Competitor Analysis: Know the Competition, Win the Market
Your competitors have strengths you can learn from and weaknesses you can exploit. Here's how to find both.
Why Competitor Analysis Matters
You're not operating in a vacuum. Every client who books with you considered alternatives. Understanding those alternatives helps you win more comparisons.
What Analysis Reveals
How to Identify Competitors
Search "salon near [your address]" from an incognito browser. Note who ranks in the top 5.
Check the Local Pack and Maps results. These are your most visible competitors.
Search location tags and local hashtags. See who's active and engaging.
"What other salons did you consider?" gives you real competitive intelligence.
What to Analyze
Pricing
- • Service prices vs. yours
- • Package offerings
- • Discounts and promotions
- • First-time offers
Services
- • What they offer that you don't
- • Specialty services
- • Product lines
- • Add-on treatments
Online Presence
- • Website quality
- • Social media activity
- • Review volume and rating
- • Online booking ease
Reviews
- • Common praises
- • Recurring complaints
- • Response patterns
- • Overall sentiment
Mining Competitor Reviews
Competitor reviews are a goldmine. Here's what to look for:
In Positive Reviews
- ✓ What do clients love?
- ✓ Which stylists get named?
- ✓ What services get praised?
- ✓ What experience elements matter?
Learn what to replicate
In Negative Reviews
- ✗ What frustrates clients?
- ✗ What promises weren't kept?
- ✗ Where did experience fail?
- ✗ What caused them to leave?
Opportunities for you to excel
Finding Your Competitive Advantage
Use analysis to differentiate:
Competitors don't offer curly hair specialists? Become the go-to for curly hair.
All competitors close at 6pm? Stay open until 8pm for working professionals.
Reviews complain about wait times? Guarantee on-time appointments.
Competitors slow to respond? Use AI for instant responses 24/7.
Ongoing Competitive Tracking
Competition isn't a one-time analysis. Set up ongoing monitoring:
Create Your Competitive Matrix
Map out how you compare:
| Factor | You | Competitor A | Competitor B |
|---|---|---|---|
| Google rating | 4.8 ⭐ | 4.5 ⭐ | 4.2 ⭐ |
| Online booking | ✓ | ✓ | ✗ |
| Weekend hours | Sat-Sun | Sat only | Sat only |
| Response time | Instant (AI) | Hours | 1 day+ |
Update this quarterly to track changes.
Related AI Agent
Meet Lila
AI agent that tracks competitor insights.
Related Topics
Frequently Asked Questions
Ready to Outperform Competitors?
See how AI provides competitive intelligence.