Client Retention • Birthday

Birthday Marketing: Make Clients Feel Special

Everyone loves birthday surprises. Give clients a reason to celebrate at your salon.

Why Birthday Marketing Works

Birthday messages feel personal, not promotional. People expect to be pampered on their birthday — your salon can be part of that celebration.

Birthday Email Performance

45%
open rate (vs 20% normal)
3x
higher click rate
25%
redemption rate

Collecting Birthday Information

You need the data before you can celebrate. Here's how to collect it:

New client intake — Add birthday field to your new client form.
Online booking — Request birthday during booking process.
Birthday campaign — "Share your birthday for a special surprise!"
At checkout — "Do we have your birthday on file for our VIP list?"

Tip: You only need month and day, not year. People are more willing to share without the year.

The Birthday Sequence

7 days before
Early Bird Offer

"Your birthday is coming! Book now and enjoy 25% off any service during your birthday week."

Birthday
Birthday Wishes

"Happy Birthday, Sarah! 🎂 Your special offer is waiting for you."

7 days after
Last Chance

"Your birthday offer expires soon! Don't miss out."

Birthday Offer Ideas

Popular Offers

  • 🎁 20-30% off any service
  • 🎁 Free add-on (conditioning, scalp massage)
  • 🎁 Free product with service
  • 🎁 Double loyalty points
  • 🎁 Free upgrade to premium service

Premium Offers

  • ✨ Complimentary champagne/mocktail
  • ✨ Birthday beauty bag with samples
  • ✨ Free mini service (brow tint, gloss)
  • ✨ Priority booking for birthday week
  • ✨ "Bring a friend" discount

Birthday Message Examples

Email Subject Lines

  • "🎂 Sarah, your birthday gift is here!"
  • "Happy Birthday! A special treat from [Salon Name]"
  • "It's your birthday week! Here's your VIP offer"

SMS Example

Happy Birthday Sarah! 🎉 Celebrate with 25% off any service this week. Book now: [link] — Love, Glow Studio

In-Salon Birthday Experience

Make birthday visits memorable:

🎂
Greet them by name — "Happy Birthday, Sarah! We're so glad you're celebrating with us!"
🎂
Special touches — Champagne, birthday playlist, extra pampering.
🎂
Take photos — Offer to take before/after photos for their special day.
🎂
Gift bag — Send them home with a small birthday gift.

Birthday Marketing ROI

Annual Impact

Clients with birthdays on file300
Birthday offer redemption rate25%
Birthday bookings per year75
Average birthday service (after discount)$75
Annual birthday revenue$5,625

Plus: Increased loyalty, referrals, and lifetime value from the personal touch.

Frequently Asked Questions

Birthdays are emotional. People want to treat themselves. A personalized birthday offer feels like a gift from a friend, not marketing. Open rates are 2-3x higher than regular emails.

Ready to Celebrate Your Clients?

See how AI can automate birthday marketing.